Frequently asked questions

Yes! We offer local pickup. Choose Pickup at checkout when it’s available in your area and we’ll have your order ready at the store.

We accept returns within 7 days of delivery for sealed, unopened items. See our refund policy for full details.

Pick a Mystery Bag tier and check out. Each bag is a sealed selection of 100% authentic products packed against published pull odds with a guaranteed minimum market value. Pulls are randomized — no fixed outcomes.

Email us at villainstcginfo@gmail.com or message us on Instagram @VillainsTCG. We reply within 24–48 business hours.

Orders are processed within 1–3 business days and shipped with tracked delivery via USPS and other trusted carriers. Please allow extra time during launches, weekends and holidays.

Absolutely. We regularly offer preorders for upcoming Pokémon and trading card releases. Preorders ship or become available for pickup on or after the release date.

We accept major credit and debit cards, plus Zelle and Cash App, for seamless and secure checkout.

If your order arrives damaged or not as described, email us at villainstcginfo@gmail.com and we’ll make it right with a refund or replacement.

Yes — eligible pulls can be sold back for store credit at a set percentage of their market value. Contact us for a quote before sending cards.

Register online using the button on any event, or sign up in-store on the day if seats remain. Pre-registration guarantees your spot.

Always. Every item we sell is 100% genuine and sourced through official distributors — we never sell proxies or counterfeits.

Yes! Earn points on every purchase and redeem them for discounts and exclusive items through our loyalty program.